IBPS CSA 2027-28: Registration Dates, Vacancy Details
Institute of Banking Personnel Selection · Advertisement No. CRP CSA-XVI
Recruitment overview
The Institute of Banking Personnel Selection, or IBPS, has issued notification CRP CSA-XVI.
The recruitment is for Customer Service Associate posts in participating public sector banks for 2027-28.
Post and pay details
| Post | Vacancies | Pay |
|---|---|---|
| Customer Service Associate (CSA) | Not given | Basic: ₹ 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480 |
What you should do now
Check your degree, age, local language, and computer literacy before registration opens.
Keep your application details ready for the registration period from 01.8.2026 to 21.08.2026.
Pay the correct fee online during the same period.
Watch the official IBPS website for the edit window and call letters.
IBPS CSA 2027-28 — In Detail
IBPS CSA 2027-28 — Vacancy Details
Post-wise vacancies for IBPS CSA 2027-28. The notification does not break the total down further.
IBPS CSA 2027-28 — Important Dates
| Event | Date |
|---|---|
| Online registration by candidates | 01.8.2026 to 21.08.2026 |
| Online payment of application fees or intimation charges | 01.8.2026 to 21.08.2026 |
| Edit window for application changes | For 2 days after registration closes; date will be notified on the official IBPS website |
| Pre-examination training | September, 2026 |
| Preliminary exam call letters | September, 2026 |
| Online preliminary examination | October, 2026 |
| Preliminary exam result | November, 2026 |
| Main exam call letters | November, 2026 |
| Online main examination | December, 2026 |
| Provisional allotment | March, 2027 |
Every date Institute of Banking Personnel Selection printed for IBPS CSA 2027-28, exactly as the notification states it. A date the notice gave as a range or a month is shown in its own words rather than pinned to a day it never named.
| Event | Date |
|---|---|
| Online Registration by Candidates | 01.8.2026 to 21.08.2026 |
| Payment of Application Fees/Intimation Charges (Online) | 01.8.2026 to 21.08.2026 |
| Edit Window for Candidates to Modify/Correct Application Form | For 2 days after closure of Registration (will be notified on Official IBPS website) |
| Conduct of Pre-Examination Training | September, 2026 |
| Download of call letters for Online examination – Preliminary | September, 2026 |
| Online Examination – Preliminary | October, 2026 |
| Result of Online examination – Preliminary | November, 2026 |
| Download of Call letter for Online examination – Main | November, 2026 |
| Online Examination – Main | December, 2026 |
| Provisional Allotment | March, 2027 |
IBPS CSA 2027-28 — Application Fee
| Category | Fee |
|---|---|
| SC/ST/PwBD/ESM/DESM | ₹175, inclusive of GST |
| All others | ₹850, inclusive of GST |
You can pay the application fee online during the registration period.
Application fee for IBPS CSA 2027-28 by category, as printed in the official notification. Pay it before the last date — an application whose fee has not reached the board is not a submitted application.
| Category | Fee | Note |
|---|---|---|
| SC/ST/PwBD/ESM/DESM | ₹175 | inclusive of GST |
| All others | ₹850 | inclusive of GST |
IBPS CSA 2027-28 — Eligibility
Your age must be between 20 and 28 years as on 2026-08-01.
Upper-age relaxation
- SC/ST applicants: 5 years
- OBC Non-Creamy Layer applicants: 3 years
- Persons with Benchmark Disabilities: 10 years
You need a degree in any discipline from a Government of India recognised university.
An equivalent qualification recognised by the Central Government is also accepted.
You need proficiency in the specified or chosen local language of the applied State or Union Territory.
Computer literacy is required.
Age Limit
You must be between 20 and 28 years old as on 01 Aug 2026.
Age Relaxation
| Category | Relaxation | Upper limit |
|---|---|---|
| SC/ST | +5 years | 33 years |
| OBC (Non-Creamy Layer) | +3 years | 31 years |
| Persons with Benchmark Disabilities | +10 years | 38 years |
Educational Qualification
A Degree (Graduation) in any discipline from a University recognised by the Government of India or any equivalent qualification recognised by the Central Government; proficiency in the specified or opted local language of the applied State/UT and computer literacy are required.
IBPS CSA 2027-28 — Exam Pattern
Preliminary examination
| Subject | Questions | Marks | Time |
|---|---|---|---|
| English Language | 30 | 30 | 20 minutes |
| Numerical Ability | 35 | 35 | 20 minutes |
| Reasoning Ability | 35 | 35 | 20 minutes |
The preliminary exam has 100 questions, 100 marks, and lasts 60 minutes.
Main examination
| Subject | Questions | Marks | Time |
|---|---|---|---|
| General/Financial Awareness | 40 | 50 | 20 minutes |
| General English | 40 | 40 | 35 minutes |
| Reasoning Ability | 40 | 60 | 35 minutes |
| Quantitative Aptitude | 40 | 50 | 35 minutes |
The main exam has 160 questions, 200 marks, and lasts 125 minutes.
Preliminary Examination (Objective Test)
| Section | Questions | Marks | Duration |
|---|---|---|---|
| English Language | 30 | 30 | 20 minutes |
| Numerical Ability | 35 | 35 | 20 minutes |
| Reasoning Ability | 35 | 35 | 20 minutes |
| Total | 100 | 100 |
Main Examination (Objective Test)
| Section | Questions | Marks | Duration |
|---|---|---|---|
| General/Financial Awareness | 40 | 50 | 20 minutes |
| General English | 40 | 40 | 35 minutes |
| Reasoning Ability | 40 | 60 | 35 minutes |
| Quantitative Aptitude | 40 | 50 | 35 minutes |
| Total | 160 | 200 |
IBPS CSA 2027-28 — Selection Process
- Online Preliminary Examination
- Online Main Examination
- Provisional Allotment
- Local Language Proficiency Test, or LLPT
LLPT checks your reading, writing, grammar, vocabulary, and basic conversation skills in the local language.
- Online Preliminary Examination
- Online Main Examination
- Provisional Allotment
- Local Language Proficiency Test (LLPT)
IBPS CSA 2027-28 — Syllabus
The English syllabus includes grammar, vocabulary, reading comprehension, sentence correction, and fill-in-the-blanks.
Reasoning includes series, ranking, puzzles, seating arrangements, coding, syllogism, and logical reasoning.
Numerical Ability includes data interpretation, percentages, profit and loss, interest, geometry, and time problems.
General and Financial Awareness includes banking, current events, financial systems, government schemes, and insurance.
Computer Aptitude includes computer basics, networks, internet, office tools, storage, security, and databases.
The LLPT includes reading, writing, grammar, vocabulary, conversation, letters, essays, and text-based questions.
| Subject | Topics |
|---|---|
| English Language | Idioms and Phrases, Synonyms, Multiple Meaning, Antonyms, Error Spotting, Active & Passive Voice, Preposition Rules, Direct & Indirect Speech, Reading Comprehension, Spellings, Tenses Rules, Phrases, Cloze Test (Fill in the Blanks), Noun, Pronoun, Jumbled Paragraphs, Adjective, Adverb, Sentence Improvement, Sentence Correction, Para Jumbles, Fill in the Blanks, Vocabulary, Word Formation, Misspelt Words, Passage Completion |
| Reasoning Ability | Logical Reasoning, Alphanumeric Series, Alphabetic Series, Tabulation, Order and Ranking, Time & Distance, Data Sufficiency, Clocks & Calendars, Coded Inequalities, Blood Relations, Direction Sense Test, Analogy, Seating Arrangements, Puzzles, Syllogism, Coding & Decoding, Classification, Input-Output, Statements and Arguments, Assertion and Reasoning, Passage and Conclusions, Verbal Reasoning |
| Numerical Ability | Data Interpretation, Mensuration - Cone, Sphere, Cylinder, Ratio and Proportion, Number Systems, Percentage, HCF & LCM, Sequences and Series, Surds and Indices, Permutation and Combination, Problem on Ages, Probability, Fractions, Profit and Loss, Geometry, Quadratic Equations, Trigonometry, Approximation and Simplification, Linear Equations, Mixtures and Alligations, Simple Interest & Compound Interest, Average, Work, Time, and Energy, Time and Distance, Relations |
| General and Financial Awareness | Science – Inventions & Discoveries, Common Abbreviations (Computers, Organisations, Schemes, etc), Current Important Events, GDP & Economic Indices, Current Affairs – National & International, SEBI & its functions, Awards and Honours, Economic News, Banking News, Banking Instruments, Indian Constitution, History of banking in India, Books and Authors, Types of banks (Public, Private, RRBs, Payment Banks, Small Finance Banks), Important Days, NBFCs – meaning and types, History, Banking Products & Services: Types of accounts, Loans & advances, Priority Sector Lending (PSL), Retail banking, Wholesale banking, Digital banking, Geography, Payment Systems: NEFT, RTGS, IMPS, UPI, BHIM, AEPS, Digital wallets, Payment gateways, Countries and Currencies, Government Schemes Related to Banking: PMJDY, PMMY (Mudra), Stand-Up India, PM SVANidhi, PMJJBY, PMSBY, Atal Pension Yojana, Insurance & Pension: IRDAI roles, Types of insurance, LIC basics, NPS and PFRDA, Important Financial & Government Reports, Types of financial instruments: Shares, Bonds, Debentures, Mutual Funds, International Banking: Bretton Woods institutions – IMF, World Bank, SWIFT, LIBOR, Basel–I, II, III |
| Computer Aptitude | Microsoft Office, Computer Abbreviations, Computer Network, Keyboard Shortcuts, Input and Output Devices, Email, Components of Computer, Social Media advantages & disadvantages, Computer Storage Devices, MS Word basics, Internet, MS Excel basics, OSI Model, MS PowerPoint basics, Basics of Hardware and Software, Windows Operating System Basics, Internet Terms and Services, Basic Functionalities of MS Office, History of Computers, Networking and Communication, Database Basics, Basics of Hacking, Security Tools and Viruses |
| Local Language Proficiency Test | Reading comprehension, writing ability, grammar, vocabulary, basic conversation skills, writing a letter, essay, or passage, answering questions based on a given text |
Admit Card, Exam Date, Result and Answer Key
- Admit Card
- September, 2026 — full details
- Exam Date
- October, 2026 — full details
- Result
- November, 2026 — full details
- Answer Key
- IBPS has not announced a date yet. This page updates the day the notice does.
IBPS CSA 2027-28 — Key Numbers
| What | As stated in the notification |
|---|---|
| Preliminary Examination total questions | 100 |
| Preliminary Examination total marks | 100 |
| Preliminary Examination duration | 60 minutes |
| Main Examination total questions | 160 |
| Main Examination total marks | 200 |
| Main Examination duration | 125 minutes |
| Penalty for a wrong answer | one fourth or 0.25 of the marks assigned to that question |
More jobs like this
The exam pattern, selection process and syllabus above were not printed in this recruitment's own notice and are compiled from: pw.live, pw.live, testbook.com, pw.live. Every date, vacancy count and fee on this page comes from the official notification.
Frequently Asked Questions
What is the IBPS CSA-XVI recruitment?
It is recruitment for Customer Service Associate posts in participating public sector banks for 2027-28.
When can I apply for IBPS CSA-XVI?
Online registration is scheduled from 01.8.2026 to 21.08.2026.
What is the application fee?
The fee is ₹175 for SC/ST/PwBD/ESM/DESM applicants and ₹850 for all others.
What is the age limit for IBPS CSA-XVI?
The age limit is 20 to 28 years as on 2026-08-01.
What qualification is needed?
You need a degree in any discipline, local language proficiency, and computer literacy.
Is there negative marking?
Yes. A wrong answer carries a penalty of one fourth or 0.25 of the assigned marks.
Facts on this page are read directly from 2 official documents. Last checked 24 Aug 2026.